App reporting
Learn how to report an incident effectively with our step-by-step guide.
How to report an incident?
You can report as a Guest or a Registered user. Report as a registered user if you want to receive app notifications, case updates and track your reports anytime. By reporting as a Guest, you will need to remember your CASE ID and your PIN to check your report status and updates.
To report an incident click on the plus icon to begin.
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Click MAKE A REPORT.
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Select START A NEW REPORT.
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Nicole, the virtual agent, will ask you questions and guide you to submit a report. Click YES, GO AHEAD.
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You can report anonymously or provide your contact information so case managers can reach out to you when needed. You may also choose to exclude a case a manager from viewing your report. Then click CONTINUE.
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Follow the prompts.
Add evidence and/or supporting documentation.
To Submit your report, click SEND.
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If you are reporting as Guest, you will need to set your report PIN.
Make sure to remember your report PIN as you need this later to view your report status.
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By reporting as a Guest, you have the option to provide your email address for receiving a copy of the submitted report, PIN, report ID and report updates.
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