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Speeki's Sub-processors

Last updated:
November 4, 2024

Speeki's Use of Sub-Processors

Speeki engages a select group of sub-processors to deliver essential services that support our platform. These sub-processors assist with hosting, infrastructure, AI services, translation, and communication tools, ensuring we provide the best possible experience for our users.

Our current sub-processors include:

  1. Amazon Web Services (AWS): AWS provides hosting and infrastructure services for on-demand cloud computing and data storage. Depending on the client’s preference, data is hosted either in Germany or the US.
  2. Amazon Bedrock: Used for hosting AI services, including the Nicole Insight feature, which assists users in generating responses to Sustainability programme questions. Hosting is located in Germany.
  3. IBM Cloud (Watson): This service powers the question-answering chatbot functionality and is hosted in Germany.
  4. Google Cloud: Supports machine translation (Google Translate), in-app chat, and push notifications (Firebase). Data is hosted in the EU region.
  5. Twilio Cloud: Provides Speeki eLine for accepting incoming calls and processing Speech-to-Text data, as well as integrating Amazon AWS Polly for Text-to-Speech functionality. Hosting is located in the US.
  6. Redis: Enhances translation processing and performance, with hosting available in both the US and EU regions, aligned with your database location.
  7. MongoDB: Handles the processing of analytic data, hosted in both the US and EU regions, in the same location as your database.
  8. Sentry: Monitors performance and tracks application errors through Speeki's Google Cloud account, with hosting in the EU region.
  9. Tricycle Europe: Provides social listening services for Speeki Social clients, with data processed within the EU region.
  10. Intercom: in-app customer support for Speeki Carbon Lens, hosted in EU.
  11. Posthog: in-app analytics on Speeki Carbon Lens, hosted in EU.

If you have any questions regarding our sub-processors or need more information, feel free to reach out at support@speeki.com. To stay informed about updates to our sub-processor list, you can subscribe to our sub-processor communication.

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